SERVICE

SERVICE

Service &FAQ

Q1.   What's the trade terms you can do?
A1:    We accept EXW,FOB, CFR..(Optional) 
 
Q2.   What's shipping mode can we choose?
A2:    Express, Ocean and air transportation (optional). 
 
Q3.   What's the MOQ?
A3:    Our MOQ is 200pcs.but small qty trial order is accepted. better price for larger quantity. 
 
Q4.   What can you do if the product is broken?
A4:    We promise to replace new ones to you if there is any defective happen during the warranty period. 
        If there are defective parts, before replacing new ones, pls help us verify the things as following:
         1). The spec of your LEDs / device.
         2). Check the connecting solution of your project.
         3). Check the working condition of power supply.
        If the problems come from our power supplies, pls do following steps:
         1).Collect and keep all defective power supplies.
         2).Take down the terminal on input & output side if its a plastic cover product,and take pictures.
         3).Cut down the Input&output cables on aluminum power supplies, then send pictures to us.
         4).Return the defective units for us do a testing if necessary, we will pay for the shipping.
        But pls note we do not replace any unit if its dective due to the inappropriate use of customers.
 
Q5.   Can i get products with my own logo?
A5:    Sure, you can, MOQ is 300pcs.                         
 
Q6.   Can i get a sample for testing?
A6:    Sure, but sample fees should be charged on your account. 
 
Q7.   What's the normal lead time?
A7:   5 working days for samples, 15 working days for 2000pcs. 
 
Q8.   What's the payment for mass production order?
A8:    All are paid before production or 30% deposit and 70% before delivery (optional) 
 
Q9.   What's the Payment do you have?
A9:    We accept payment be sent via T/T, L/C,  Trade assurance ,Westen Union, Paypal. More payment options will be added in the near future.
 
Q10.  Can we do the ETL or UL  with your products?
A10:   Yes, of cause, it takes about 2 weeks to complete the certification. The related files you should prepare are: company name and logo. Label for LED Drivers and the correcsponding model number of the products you wanna do with this listing.